AI-Powered Design Thinking
In-person workshop combining Stanford d.school Design Thinking methodology with AI tools. 6 sessions covering empathy, problem framing, Crazy 8s, SCAMPER and rapid prototyping — applicable to any industry.
Duration
1 Day
Modules
6 Modules
Level
Intermediate
Format
In-Person · Workshop
What You Will Gain
Master Design Thinking's
5-phase methodology and the Double Diamond model
Analyze customer feedback
at scale using AI-powered sentiment analysis
Generate ideas rapidly
with Crazy 8s and SCAMPER techniques
Build low-fidelity prototypes
and conduct fast user testing
Apply the complete
DT cycle to any industry process in 30 minutes
Curriculum Roadmap
6 ModulesThe 5-stage design thinking methodology, the Double Diamond model, and practical AI contributions at every stage. The power of human-centred design in business through the Bank of America Keep the Change case.
Customer journey mapping (5 critical touchpoints), AI-assisted feedback analysis, sentiment analysis tools and the empathy map. An industry-agnostic customer persona exercise.
The HMW (How Might We?) question, the Crazy 8s technique (Google Ventures), SCAMPER (Eberle, 1971) and the idea prioritisation matrix. The Kaiser Permanente case with examples applicable across industries.
The low-fidelity prototyping philosophy, rapid prototyping with Canva/Figma/ChatGPT, chatbot flow design and the Wizard of Oz testing method. The Dropbox MVP case.
3 universal scenarios: customer complaint intake, service renewal & retention, and new customer onboarding. Team exercise: a 30-minute empathy → HMW → Crazy 8s → prototype cycle. Deliverable: a one-page AI-Powered Process Redesign Proposal.
Team presentations (3-minute format), peer feedback, action notes and the organisational value of combining design thinking with AI. The Practitioner, Facilitator and Advocate roles of an AI Ambassador.
Your Trainer
Serkan Sentuna
Trainer & Consultant & AI Architect
20+ years of training and development experience. 2,000+ professionals trained.